Lorraine Charnock: Librarian

Experience

Elsevier - Remote

Senior Content Manager, Research Metrics 6/2019 - 9/2024

Job Description

  • Coordinated the acquisition and implementation of new content sources (metadata and metric sources).
  • Analyzed datasets (XML, JSON, CSV) with Databricks using Scala and SQL.
  • Collaborated with Product Management and development to manage, validate and optimize content.
  • Documented workflows and processes used by Content Management to acquire and maintain content.
  • Researched and resolved content issues reported by stakeholders.
  • Participated in agile development ceremonies.

Cengage - Boston, MA

Technical Content Developer, SAM (Skills Assessment Manager) 5/2018 - 6/2019

Job Description

  • Develops assessments and textbook projects using proprietary coding language based on the underlying XML structure of the Microsoft Office suite.
  • Works with authors, and vendors to create narrative projects for Microsoft Excel and Microsoft Access.
  • Maintains content review standards and authoring guidelines.
  • Completes product setup and workflow tracking in Content Management System.
  • Estimates, plans, and communicates with team members and managers on work and project progress to ensure deliverables are met.
  • Uses JIRA resolve customer-facing issues.

EBSCO Information Services - Ipswich, MA

Content Analyst, Journals Loader Pipeline 2/2018 - 5/2018

Job Description

  • Create and operationalize the core content analysis workflow for the newly created Journals Loader Pipeline.
  • Complete data profiling and sample review of publisher XML using Python and MongoDB.
  • Work closely Quality Assurance team to maintain efficiency while producing high-quality content output.
  • Identify high-value opportunities and targets for the loader pipeline, at the provider level and the loader level.
  • Assist in maintaining awareness of and applying emerging external technologies where appropriate.
  • Proactively identify content ingestion problems, prioritize across other parts of the team, and help swarm countermeasures.
  • Participate in discussions around establishing accepted standards for data types and formats.
  • Support internal and external content teams by building relationships across the database and journals value streams.
  • Actively participate in daily and weekly scrums, standups, and team meetings.

Content Integration Team Lead, Journals Content Acquisition, 3/2017 - 1/2018

Job Description

  • Oversee the onshore and offshore content ingestion teams.
  • Support onshore and offshore teams with any escalated content ingestion inquiries and exceptions.
  • Collaborate with stakeholders to manage vendor relationships, processes, and workloads.
  • Proactively identify problems and initiate prevention plans across teams.
  • Identify improvements to the onshore and offshore operation workflows.
  • Implement and communicate progress on strategies to improve the ingestion process.
  • Identify opportunities to retire legacy systems and create retirement plans.
  • Pinpoint onshore and offshore team training needs and opportunities.
  • Lead daily and semi-weekly scrums.
  • Participate in value stream mapping exercises for acquisition workflows.

eBook Production Specialist, 5/2016 - 3/2017

Job Description

  • Processes eBook content (EPUB, PDF) and metadata (XML, ONIX, MDSS) at a high level of quality, while meeting or exceeding production goals
  • Contributes to continuous improvement by providing feedback that can be used to improve the eBook Production process
  • Queries eBook Production Databases using SQL and/or MS Access
  • Corrects PDF content issues using Adobe Acrobat DC and EPUB content issues using Oxygen XML Editor (XML, HTML)
  • Generates reporting for 3rd party vendor (NES) and answers vendor questions about PDF assessment process
  • Creates and updates documentation about processes and procedures within SharePoint and Confluence
  • Efficiently and effectively processes customer facing Service Issues using NetSuite CRM and JIRA
  • Eagerly learns new tasks and takes on projects as needed

Tableau - Seattle, WA

Technical Support Specialist, 9/2015 - 5/2016

Job Description

  • Effectively communicate with customers via email, phone and other electronic methods to ensure effective use of Tableau products
  • Rapidly diagnose and route incoming cases to appropriate teams
  • Research, reproduce and resolve customer software and technical issues
  • Routinely create Knowledge Base articles for issues not yet documented in the KB
  • Collaborate with Technical Support, Sustaining Engineering and Sales Consultants to resolve issues
  • Maintain appropriate case- and customer-related files and records in the CRM

ProQuest – Seattle, WA

Metadata Librarian: Summon Web-scale Discovery Service, 9/2009 – 5/2015

Senior Library Support Analyst: MARC, 7/2007 - 9/2009

Taxonomy/Metadata Organization

  • Produced facets to assist in Summon search
  • Helped in the creation and maintenance of the Summon schema
  • Assisted in the selection of fields to be exposed to end users within Summon
  • Mapped metadata to be meaningfully utilized within Summon

Project Management

  • Orchestrated metadata acquisition and ingestion workflow to provide stakeholders with increased visibility while shortening the overall implementation timeframe. Process was employed by Metadata Librarians to successfully ingest metadata from over 500 sources
  • Managed the creation of templates to streamline the processing of metadata
  • Worked with developers and publishers to create internal tools to acquire metadata via an API and/or FTP

Development

  • Provided technical support to clients and created customized catalog records using XSL
  • Generated customized MARC catalog records using XSL
  • Mapped publisher and library (MARC, MARCXML, LibGuide, Institutional Repository) metadata to the Summon schema using XPath, XQuery and Regular Expressions
  • Transformed metadata to XML from MARC, Dublin Core, MODS, EAD, and other standards
  • Performed quality assurance testing on transformed data

Technical Support

  • Advocated and provided support for publishers, external (library clients) and internal (support, implementation and sales) stakeholders
  • Generated monthly reports on the status of data acquisition

University of Washington – Seattle, WA

Cataloger: UW Music/Media (Directed Fieldwork), 4/2007 - 9/2007

Cataloger: UW Data Management Services, 6/2006 - 7/2007

Cataloger: UW Libraries Special Collections, 6/2005 - 7/2006

  • Cataloged audio/visual materials, images and Government Publications for inclusion within the UW library catalog, UW Digital Collections and OCLC WorldCat

Education

University of Washington – Seattle, WA

  • Master of Library and Information Science, 2005 – 2007
  • Bachelor of Arts in Humanities, 1997 – 2000

Green River Community College – Auburn, WA

  • Associate in Arts Degree, Fall 1995

Volunteer

Kitsap Regional Library – Bainbridge Island, WA

  • Technology Tutor, 02/2013-05/2014
    • Tutored library patrons on Apple (OS), Windows and Android based devices

Seattle Public Library – Seattle, WA

  • Story Time Assistant, Summer 2015
    • Assisted with room set-up and clean-up, welcoming families, crafts and singing songs with children
  • Book Mending/Training, 2005-2007
    • Produced book mending video currently used by Seattle Public Library to train staff
  • Welcome Desk (Central Library), 2004-2007
    • Greeted library patrons and provided directional assistance
  • Assistant Event Producer, 2004-2007
    • Facilitated new library branch openings